Refund policy

Last Updated: June 2026

At BeyondFrames Studio, every portrait is created just for you. Because our products are made to order and personalized, our refund policy reflects the custom nature of what we do — while keeping everything fully transparent and fair before any payment is ever taken.

1. OUR PREVIEW-FIRST GUARANTEE

Before you pay for your portrait, you always receive a free watermarked preview to review. This means:

  • You see your portrait before completing your purchase
  • Payment is only needed after you have reviewed the preview and decided to buy
  • By completing your purchase, you confirm the portrait meets your expectations

This preview step is our main quality assurance — and it greatly reduces the need for refunds.

2. DIGITAL PORTRAIT REFUNDS

2.1 General Policy

Because digital portrait files are delivered immediately after purchase and cannot be returned, all digital product sales are final once the file has been delivered.

2.2 When Refunds Are Available for Digital Orders

A refund for a digital portrait may be issued in these situations:

  • Your file never arrived within 24 hours of completed payment, despite our best efforts to resend it
  • The delivered file was technically corrupted or unreadable
  • A duplicate charge occurred because of a payment processing error

2.3 No Refund After Purchase

Because you reviewed a free watermarked preview of your portrait and chose to complete your purchase, refunds are not available on the grounds of artistic dissatisfaction after checkout. The preview process exists precisely to give you full confidence before committing.

3. CANVAS PRINT REFUNDS

3.1 Custom-Made Products

All Canvas Prints are custom-produced to order through our network of professional print partners. For that reason, we do not accept returns or issue refunds for a change of mind once production has started.

3.2 Damaged on Arrival

If your Canvas Print arrives damaged or defective, please reach out within 7 days of delivery at support@beyondframesstudio.com. Include your order number and clear photos of the damage. Depending on the circumstances, we will arrange a replacement print or issue a full refund.

3.3 Lost in Transit

If your tracking shows the package has been marked lost by the carrier, please contact us. We will work with our fulfillment partner to investigate and will offer a replacement or refund for confirmed lost shipments.

3.4 Wrong Delivery Address

BeyondFrames Studio is not responsible for orders that cannot be delivered because of an incorrect address entered at checkout. Please double-check your shipping address before placing your order. If you spot an error right after ordering, contact us immediately — we may be able to fix it before production begins.

4. CANCELLATIONS

4.1 Before Payment — Digital Portraits

Because your watermarked preview is provided free of charge before any payment is required, there is no cancellation process needed at this stage. If you decide not to go ahead, simply don't complete your purchase — no charge happens and nothing is needed on your part.

4.2 After Payment — Digital Portraits

Once your payment is complete, your high-resolution portrait file is delivered immediately. Because the order is fulfilled instantly on payment, cancellations are not possible after checkout is finished.

4.3 Canvas Print Orders

Once payment is made, production of your Canvas Print starts promptly. If you urgently need to cancel after paying, contact us right away at support@beyondframesstudio.com. We will do our best to stop production if it hasn't started yet — but we cannot guarantee cancellation once a print order has been submitted to our fulfillment partner.

5. CHARGEBACKS AND DISPUTES

We take chargebacks seriously and keep thorough records of every order, including your preview access and delivery confirmation. If you think a charge was made in error, please contact us directly at support@beyondframesstudio.com before starting a chargeback. Most issues can be sorted out quickly and amicably through direct communication.

Fraudulent chargebacks on orders where a preview was reviewed and a file was successfully delivered may be disputed, with full documentation provided to the payment provider.

6. HOW TO REQUEST A REFUND

To request a refund or report a problem with your order, please contact us with the following:

  • Your full name and the email address used at checkout
  • Your order number
  • A description of the issue
  • Photos (if reporting a damaged product)

We respond to all refund or dispute requests within 2 business days.

7. CONTACT US

For refund requests, order issues, or any other questions:

  • Email: support@beyondframesstudio.com
  • Phone: +1 (406) 285-8405
  • Address: BeyondFrames Studio, 1001 S Main St Ste 600 Kalispell, Mt 59901, Us
  • Response Time: Within 24 hours on business days (Mon–Fri)