Shipping policy
Last Updated: June 2026
This Shipping Policy explains how BeyondFrames Studio delivers your order — whether you have bought a digital portrait file or a Canvas Print. Please read this page carefully before placing your order.
1. DIGITAL PORTRAIT DELIVERY
1.1 Delivery Method
Digital portrait files are sent straight to the email address you provide at checkout. No physical shipping is involved for digital orders.
1.2 Delivery Time
Every order starts with a free watermarked preview — no payment required. You stay in control the whole way: review your portrait at your own pace, with no commitment and no risk. Walk away at any point — no charge, no obligation. Only once you love it and choose to complete your purchase is payment taken. Your high-resolution digital portrait file is then sent to your inbox within minutes of completing your payment. In rare cases, delivery may take up to a few hours depending on system load.
1.3 File Format and Resolution
Digital portraits are delivered as high-resolution image files (JPG or PNG), suitable for personal printing, digital display, and sharing.
1.4 Delivery Issues
If your file hasn't arrived within 24 hours of purchase, please check your spam or junk folder first. If it's still missing, contact us at support@beyondframesstudio.com and we will resend it at no charge.
2. CANVAS PRINT SHIPPING
2.1 Fulfillment Partner
All Canvas Prints are produced and shipped through our network of professional print partners located nearer to you — for faster delivery and consistent quality worldwide.
2.2 Production Time
Once payment is complete, production of your Canvas Print begins. Standard production time is 2–3 business days.
2.3 Estimated Shipping Time
- United States: 5–7 business days after production
- Canada: 7–12 business days after production
- United Kingdom / Europe: 7–14 business days after production
- Australia / New Zealand: 10–20 business days after production
- Rest of World: 10–20 business days after production
Total estimated delivery time = production time + shipping time. Delivery estimates are not guaranteed and may be affected by carrier delays, public holidays, or customs processing.
2.4 Shipping Carriers
We ship via USPS, FedEx, DHL, and other regional carriers depending on your location. The carrier is chosen automatically based on your delivery address.
2.5 Shipping Costs
BeyondFrames Studio offers free shipping on all Canvas Print orders worldwide. No shipping fee is added at checkout. The price you see is the price you pay.
2.6 Order Tracking
Once your Canvas Print has shipped, you will receive a tracking number by email. Use it to follow your delivery status directly on the carrier's website.
3. INTERNATIONAL ORDERS
3.1 Worldwide Shipping
BeyondFrames Studio ships Canvas Prints to most countries worldwide through our global fulfillment network.
3.2 Customs and Import Duties
International orders may be subject to customs duties, import taxes, or fees charged by the destination country. These charges are the customer's responsibility and are not included in our pricing. BeyondFrames Studio has no control over customs processing times or fees.
3.3 Customs Delays
Deliveries to some countries may be delayed at customs. These delays are outside our control. We recommend allowing extra time for international deliveries, especially during peak seasons.
4. DAMAGED OR LOST SHIPMENTS
4.1 Damaged Items
If your Canvas Print arrives damaged, please contact us within 7 days of delivery at support@beyondframesstudio.com. Include your order number and clear photos of the damage. Depending on the circumstances, we will arrange a replacement or refund.
4.2 Lost Shipments
If your tracking shows a package has been lost in transit, contact us and we will work with our fulfillment partner to investigate and resolve the issue. Replacements or refunds are offered for confirmed lost shipments.
4.3 Wrong Address
BeyondFrames Studio is not responsible for orders delivered to an incorrect address provided by the customer. Please double-check your shipping address before completing your purchase. If you notice an error, contact us immediately at support@beyondframesstudio.com — we can only change addresses before production begins.
5. CONTACT US
For any questions about your delivery or shipping status:
- Email: support@beyondframesstudio.com
- Phone: +1 (406) 285-8405
- Address: BeyondFrames Studio, 1001 S Main St Ste 600 Kalispell, Mt 59901, Us
- Response Time: Within 24 hours on business days (Mon–Fri)